Program FAQ

Oshi Health is a virtual digestive health clinic that provides specialized care to people living with gastrointestinal conditions – including Crohn’s disease, ulcerative colitis, irritable bowel syndrome (IBS), gastroesophageal reflux disease (GERD), and more – as well as common digestive symptoms, such as diarrhea, constipation, abdominal pain, and bloating.

To sign up, visit oshihealth.com/get-started. After you select your employer or health plan, you’ll fill out some basic information and be able to schedule your first appointment. Before your appointment, download the Oshi Health mobile app via the Apple App or Google play store. When it’s time for your appointment, open the app to meet with your provider.

Oshi Health uses a team-based approach to tailor care to each person’s needs. To do so, we start with an initial visit with a GI provider where we focus on getting to know you, your health history, and your goals for your care. From there, we develop a personalized care plan and, based on your GI provider team recommendations, may meet with other GI care team members to support achievement of your goals. Our priority is ensuring that you are connected to the right care team members with a focus on improving your quality of life and restoring control over your symptoms and digestive health.

While the number of appointments you have will vary based on your individual needs and circumstances, Oshi Health GI care is designed to fit into your life. In addition to offering appointments during business hours, we offer evening and weekend appointments so you can meet with your GI providers when it’s convenient for you, from the comfort of home. And we regularly hear from members who are impressed that their appointments start on time – without rushing.

While we’d love to continue to provide you with support, we understand that things come up that may prevent your ongoing engagement and/or you may choose to discontinue your care. In this case, notify your Oshi Health Care Coordination team via chat within the Oshi Health mobile app and we will process your request.

Oshi Health is currently available to people ages 18 and older.

If you’re looking to take control of your digestive health, Oshi Health may be right for you. Oshi Health delivers convenient, personalized, whole-person care to people living with GI conditions and symptoms – whether or not you have a diagnosis.

Our on-demand, integrated care model is designed to help you feel better quickly and find lasting relief. Appointments with our GI care team are typically available within one day, so you can get seen right away without having to leave home. You’ll get access to a full team of GI-specialized providers who will guide you through treatments, lifestyle changes, dietary support and more – to help you achieve symptom control. If you’re already working with a gastroenterologist, our GI providers can provide you with care between visits and additional support.

We treat hundreds of GI conditions – including Crohn’s disease, ulcerative colitis, irritable bowel syndrome (IBS), gastroesophageal reflux disease (GERD), small intestine bacterial overgrowth (SIBO), gastritis, and more – as well as chronic symptoms like diarrhea, constipation, abdominal pain, and bloating. Because we take an integrated, team-based approach, we are well equipped to provide care for complex cases. Whether or not you have a diagnosis, our GI care teams work to get to the root cause of your symptoms and create a personalized care plan focused on your goals.

After you sign up, you’ll get ongoing access to a full GI care team through the Oshi Health mobile app. Your GI provider care team will work with you to develop a care plan to help you take control of your digestive issues and get back to what’s most important in life.

Your care team will include access to highly qualified GI-specialized providers, including GI Advanced Practice Providers (including GI Nurse Practitioners and GI Physician Assistants), GI Registered Dietitians, GI Behavioral Health Providers, and GI Health Coaches, all working together to deliver integrated care guided by our Gastroenterologists. Your membership also includes access to our dedicated GI Care Coordination team who helps you navigate your health journey, including medical record retrieval, external referrals, and procedural needs. Additionally, if your care plan requires prescription medications or diagnostic tests, including labs, imaging and procedures, your team can provide access and referrals, as needed.

Your privacy is our top concern. Our HIPAA-compliant mobile app and systems are fully encrypted end to end to ensure your medical information stays protected. We engage in annual security checks to ensure our practices are current and effective. We never share individual-level medical information with employers or third party companies.

We partner with health plans and employers to bring Oshi Health to you, and our network is regularly expanding. To see if Oshi Health is currently available to you, visit oshihealth.com/get-started. You can also call or text 646-876-8455 to connect with one of our GI Care Coordinators for questions.

Gastroenterologists are licensed, board-certified doctors with advanced training in the management of digestive disorders, such as Crohn’s disease, ulcerative colitis, irritable bowel syndrome (IBS), gastroesophageal reflux disease (GERD), pancreatitis, and more.

After medical school, gastroenterologists complete a three-year residency in internal medicine, followed by an additional three-year fellowship with specialized training in gastroenterology. Oshi Health Gastroenterologists have all completed their fellowship training at a program certified by the Accreditation Council for Graduate Medical Education (ACGME).

GI advanced practice providers are licensed professionals with specialized training and experience in digestive conditions. At Oshi Health, our advanced practice providers include both GI Physician Assistants and GI Nurse Practitioners who provide high-quality, personalized care for our members under the guidance of a gastroenterologist.

GI registered dietitians are licensed experts in nutritional care with extensive knowledge of gastrointestinal conditions and digestive health. At Oshi Health, our GI Registered Dietitians provide tailored dietary guidance to help members identify any foods that trigger symptoms, and find a sustainable dietary plan that works to keep symptoms under control. Registered dietitians hold nationally recognized certifications from the Academy of Nutrition and Dietetics and have completed accredited, supervised practice programs. The GI Registered Dietitians at Oshi Health take this training one step further by undergoing specialized training in gastroenterology.

GI behavioral health providers are licensed professionals who study the brain and behavior. Oshi Health GI Behavioral Health Providers have an advanced degree in psychology or other behavioral health specialities. Our providers understand the science behind the brain-gut connection and are trained in evidence-based therapies – such as cognitive behavioral therapy, gut-directed hypnotherapy, mindfulness-based stress reduction strategies, and more – that reduce digestive symptoms and enhance wellbeing.

Our GI Health Coaches have expertise in health behavior change, and help members manage their symptoms through lifestyle, diet, and other behavioral adjustments (like sleeping better or reducing stress). As a part of our integrated GI care team, our Health Coaches partner with you and your other Oshi Health providers to help you meet your care goals.

Our GI Care Coordinators help members manage the logistics of care while also supporting our clinical providers to ensure coordination. We know that sharing medical history, scheduling appointments, filling out insurance forms, navigating health plan coverage and benefits, and finding local test sites (if needed) can be challenging – so our Care Coordinators help facilitate these tasks. Care Coordinators at Oshi Health also have advanced training to understand the complexities of GI traditional care, including endoscopies, infusions, and more.

Your care team will include access to licensed, board-certified GI-specialized providers, including our Gastroenterologists, GI Advanced Practice Providers (GI Physician Assistants and GI Nurse Practitioners), GI Registered Dietitians, and GI Behavioral Health Providers. Your care team may also include GI Health Coaches and GI Care Coordinators – working together with you and our clinical teams to deliver integrated, whole-person care.

Yes. Oshi Health provides ongoing, personalized support to enhance the care you might already be receiving from a local GI clinic. We can provide support between visits and offer additional GI-specialized care to help you identify your triggers and make progress towards relief. And to ensure your care experience is coordinated, we can share records with your existing GI clinician if you’d like, to support ongoing care.

Yes, your Oshi Health GI provider can prescribe medications, sending orders to the pharmacy of your choice. Oshi Health GI providers can also order labs, imaging studies, and other clinical tests, when necessary, in partnership with a local lab or GI clinic.

Oshi Health services are delivered virtually. You will meet with your GI providers through the Oshi Health mobile app to develop and make progress toward your individual care plan. For some members, in-person care – such as labs, imaging, or other diagnostic tests – is necessary. In that case, an Oshi Health Care Coordinator can help facilitate care and find a location convenient for you.

If our care team refers you for necessary external medical services (such as lab tests, in-person exams, or medications from your pharmacy), the external facility or pharmacy can bill your insurance, and your standard insurance copays and deductibles will apply. Our Care Coordinators strive to find in-network, affordable partners for external services.

Our providers can address a wide range of concerns. Because we offer members next-day appointment availability, we are a great option for urgent needs. If you are experiencing new or worsening symptoms, you can always reach out to Oshi Health at (646) 876-8455. By navigating the options, you can connect with a medical provider who can provide advice and help guide your next step, which could include helping you determine if an expedited appointment might be needed. As always, if you feel you need emergency care, please dial 911 or your local emergency number immediately.