Program FAQ

Oshi Health is a virtual gastrointestinal (GI) clinic that provides a different approach to care. We help people find lasting relief through personalized, clinically-proven care from GI-specialized doctors, nurses, dietitians, and behavioral health providers — working together for you.

Click here to create an account and walk through the short steps to schedule your first appointment at a time that’s convenient for you!

Oshi Health uses a team-based approach to personalize care to each individual’s needs. To do so, we start with an initial visit with the GI Provider where we focus on getting to know you, your health history, and your goals for your healthcare. From there, a personalized care plan is established and other GI care team members may become involved to support your achievement of your goals. Our priority is ensuring that you are connected to the right care team members with a focus on improving your quality of life and restoring control over your symptoms and digestive health.

Oshi Health is currently available to people who are ages 18 and older.

While the number of appointments you have will vary based on your individual needs and goals, Oshi Health GI care is designed to fit into your life. In addition to offering appointments during traditional business hours, we offer evening and weekend appointments so you can meet with your care team when it’s convenient for you, from the comfort of home or virtually anywhere.

If you’re looking to take control of your digestive health, Oshi Health may be right for you. Oshi Health delivers convenient, personalized, multidisciplinary care to people living with GI conditions and symptoms.

We treat hundreds of GI conditions — including Crohn’s disease, ulcerative colitis, irritable bowel syndrome (IBS), acid reflux and gastroesophageal reflux disease (GERD), small intestinal bacterial overgrowth (SIBO), gastritis, and more — as well as digestive symptoms like diarrhea, constipation, abdominal pain, and bloating.

Whether or not you have a diagnosis, our GI-specialized providers work can help you address the root cause of your symptoms so you can gain and maintain symptom control.

Our evidence-based digestive care helps members find lasting relief through ongoing access to a dedicated GI care team, with virtual visits and chat messaging through our mobile app.

Establishing your care plan:
When you sign up, we take time to get to know you, your symptoms, and your care needs. You’ll first meet with a GI provider, who will review your health history and build your tailored care plan over the course of one or two visits.

Working towards symptom control:
Once your care plan is established, you’ll get unlimited visits with your dedicated care team to help you take control of your symptoms — such as GI providers, GI Registered Dietitians, GI Behavioral Health providers, and GI Health Coaches.

After you sign up, you’ll get 12 months of unlimited access to a dedicated GI care team, who will develop a care plan to help you take control of your digestive issues and get back to what’s most important in life. Your care team may include:

• Gastroenterologists
• GI Providers (GI Nurse Practitioners and GI Physician Assistants)
• GI Registered Dietitians
• GI Behavioral Health Providers
• GI Health Coaches

You’ll also get access to our GI Care Coordination team, who can help you navigate your health journey, including medical record retrieval, external referrals, and procedural needs.

In addition, all Oshi Health members have access to the Oshi Health mobile app for virtual visits and unlimited chat messaging with your care team, on-demand appointment scheduling, and personalized care plans, all in one convenient place.

Your privacy is our top concern. Our HIPAA-compliant mobile app and systems are fully encrypted to keep your medical information protected, and we engage in regular security checks to ensure our practices are current and effective. We never share individual-level medical information with employers or third party companies.

As part of a partnership between Aetna and Oshi Health, Oshi Health will provide digestive care for a range of GI conditions for Aetna members.

Oshi Health GI provider visits, including unlimited dietary and behavioral health support services are included with your Aetna® plan. All standard co-pays and deductibles may apply as noted in your plan benefit details.

Yes, co-pays, deductibles, and other costs related to visits or external care services are HSA or FSA eligible for most patients. We recommend checking with your FSA/HSA provider for more information and details as to how you can use these funds.

If you receive care outside of Oshi Health, or if our care team refers you for necessary external services (such as lab tests, in-person physical exams, or medications from your pharmacy), your standard insurance copays or deductibles will apply. Oshi Health’s Care Coordination team strives to find in-network, affordable partners for these external services.

As part of your onboarding experience, Oshi Health will request your Aetna health insurance information. Covered care services provided by Oshi Health will be billed through your insurance and your standard in-network co-pays and deductibles will apply.

While we’d love to continue to provide you with support, we understand that you may choose to stop participating in the program. To discontinue, please notify a GI Care Coordinator via chat in our mobile app or by email at carecoordinator@oshihealth.com.

When you sign up for Oshi Health, you’ll get access to a dedicated team of GI-specialized providers, including:

• Gastroenterologists
• GI Providers (GI Nurse Practitioners and GI Physician Assistants)
• GI Registered Dietitians
• GI Behavioral Health Providers
• GI Health Coaches

Our priority is ensuring that you are connected to the right providers, with a focus on improving your quality of life and restoring control over your symptoms and digestive health.

Gastroenterologists are licensed, board-certified doctors with advanced training in the management of digestive disorders, such as Crohn’s disease, ulcerative colitis, irritable bowel syndrome (IBS), gastroesophageal reflux disease (GERD), pancreatitis, and more.

After medical school, gastroenterologists complete a three-year residency in internal medicine, followed by an additional three-year fellowship with specialized training in gastroenterology. Oshi Health Gastroenterologists have all completed their fellowship training at a program certified by the Accreditation Council for Graduate Medical Education (ACGME).

GI advanced practice providers are licensed professionals with specialized training and experience in digestive conditions. At Oshi Health, our advanced practice providers include both GI Physician Assistants and GI Nurse Practitioners who provide high-quality, personalized care for our members under the guidance of a gastroenterologist.

GI registered dietitians are licensed experts in nutritional care with extensive knowledge of gastrointestinal conditions and digestive health. At Oshi Health, our GI Registered Dietitians provide tailored dietary guidance to help members identify any foods that trigger symptoms, and find a sustainable dietary plan that works to keep symptoms under control. Registered dietitians hold nationally recognized certifications from the Academy of Nutrition and Dietetics and have completed accredited, supervised practice programs. The GI Registered Dietitians at Oshi Health take this training one step further by undergoing specialized training in gastroenterology.

GI behavioral health providers are licensed professionals who study the brain and behavior. Oshi Health GI Behavioral Health providers have an advanced degree in psychology or other behavioral health specialities. Our providers understand the science behind the brain-gut connection and are trained in evidence-based therapies — such as gut-focused cognitive behavioral therapy, gut-directed hypnotherapy, mindfulness-based skills, and more — that reduce digestive symptoms and enhance wellbeing.

Our GI Health Coaches have expertise in health behavior change, and help members manage their symptoms through lifestyle, diet, and other behavioral adjustments (like sleeping better or reducing stress). As a part of our integrated GI care team, our Health Coaches partner with you and your other Oshi Health providers to help you meet your care goals.

Our GI Care Coordinators help members manage the logistics of care while also supporting our clinical providers to ensure coordination. We know that sharing medical history, scheduling appointments, filling out insurance forms, navigating health plan coverage and benefits, and finding local test sites (if needed) can be challenging — so our Care Coordinators help facilitate these tasks. Care Coordinators at Oshi Health also have advanced training to understand the complexities of GI traditional care, including endoscopies, infusions, and more.

Oshi Health can enhance your current care with GI provider support between local visits — including virtual appointments available within 2 days — as well as access to extended support, including personalized dietary and nutrition guidance, gut-focused behavioral health therapies, and more. And to ensure your care experience is coordinated, we can share records with your current gastroenterologist if you’d like.

Yes, your Oshi Health GI provider can prescribe medications, sending orders to the pharmacy of your choice. Just like other clinical practices, Oshi Health GI providers can also order labs, imaging studies, and other clinical tests, when necessary, in partnership with a local lab or GI clinic.

For most Oshi Health members, care is delivered through a fully virtual experience. Members meet with their GI providers through the Oshi Health mobile app to develop and make progress toward their individual care plan. If needed, our GI providers can also order medications virtually. There are some instances where in-person care — such as labs, imaging, or other diagnostic tests — is recommended. In that case, an Oshi Health GI Care Coordinator can help you find an in-network provider at a location convenient for you. For external services, standard copays and deductibles may apply as noted in your plan benefit details.

Because we offer members appointments within two days, we are a great option for urgent needs. If you are experiencing new or worsening symptoms, you can always reach out to Oshi Health at (646) 876-8455. By navigating the options, you can connect with a medical provider who can provide advice and help guide your next step, which could include helping you determine if an expedited appointment might be needed. As always, if you feel you need emergency care, please dial 911 or your local emergency number immediately.