Program FAQs

Enrollment

What is Oshi Health?

Oshi Health is a virtual digestive health clinic that provides specialized care to people living with gastrointestinal conditions – including Crohn’s disease, ulcerative colitis, irritable bowel syndrome (IBS), gastroesophageal reflux disease (GERD), and more – as well as common digestive symptoms, such as diarrhea, constipation, abdominal pain, and bloating. With appointments available within 2 days, you can get seen right away by a GI provider with Oshi Health.

I am currently working with a gastroenterologist. How will signing up with Oshi Health enhance my care?

Oshi Health can serve as an extension of your existing GI care. We offer access to GI providers between local visits, as well as additional integrated GI services such as dietary and behavioral health support, health coaching, and more. To ensure your care is coordinated, your Oshi Health team will collaborate closely with your Wichita Falls gastroenterologist, sharing back records and treatment recommendations at your request.

How do I sign up?

Click here to get started. You’ll fill out some basic information and be able to schedule your first appointment online. Before your appointment, download the Oshi Health mobile app via the Apple App or Google Play store. When it’s time for your appointment, open the app to meet with your provider.

What happens after I sign up?

Oshi Health uses an integrated, whole-person approach to tailor care to each person’s needs. To do so, we start with a GI provider visit where we focus on getting to know you, your health history and any current treatment protocols, and your goals for your digestive health. Your care team will then work together to build your individualized plan, which may include meeting with GI Registered Dietitians, GI Behavioral Health Providers, and more. Our priority is ensuring that you are connected to the right care team members with a focus on improving your quality of life and restoring control over your symptoms and digestive health.

About our program

What conditions does Oshi Health treat?

We treat hundreds of GI conditions – including Crohn’s disease, ulcerative colitis, irritable bowel syndrome (IBS), gastroesophageal reflux disease (GERD), small intestine bacterial overgrowth (SIBO), gastritis, and more – as well as chronic symptoms like diarrhea, constipation, abdominal pain, and bloating. Because we take an integrated, team-based approach, we are well equipped to provide care for complex cases. Whether or not you have a diagnosis, our GI care teams work to get to the root cause of your symptoms and create a personalized care plan focused on your goals.

What is included in my membership with Oshi Health?

After you sign up, you’ll get ongoing access to a full GI care team through the Oshi Health mobile app, including: GI Advanced Practice Providers (including GI Nurse Practitioners and GI Physician Assistants), GI Registered Dietitians, GI Behavioral Health Providers, and GI Health Coaches, all working together to deliver integrated care guided by our Gastroenterologists. In addition, you’ll have access to our dedicated GI Care Coordination team to help you navigate your health journey, including scheduling, medical record sharing, and more. Your membership also includes access to the Oshi Health mobile app, where you can: meet with your care team from the comfort of home, or virtually anywhere; schedule appointments when it’s convenient for you; and chat message with your care team to stay connected between visits.

Insurance and billing

How much does Oshi Health cost?

If you are enrolled in an Aetna® sponsored health plan, visits with Oshi Health GI providers (nurse practitioners and physician assistants) will be covered by your health plan and your standard in-network copays and deductibles will apply as noted in your plan benefit details. For most members, unlimited visits with dietitians and behavioral health providers will be provided at no additional cost. Additionally, most Aetna members will have no-cost access to supplemental care services – including health coaching, chat messaging, care coordination and more.

How will I be notified about a bill? How can I pay it?

When your billing statement is available, you will receive an email and paper statement from Integrated Digestive Partners (part of Oshi Health) to the address on-file, which will include information about how to make a payment. You can pay your bill online through a secure payment portal using any major credit card. For GI provider visits, you may be able to use an HSA or FSA. If you prefer to pay by check, you can send a payment to the mailing address included with your billing statement.

Am I able to use my HSA or FSA?

Yes, costs related to visits with a GI provider (gastroenterologist, nurse practitioner, or physician assistant) or external care services may be HSA or FSA eligible. We recommend checking with your FSA/HSA plan administrator to see if Oshi Health is a covered service under your plan. We are happy to provide you with an itemized receipt at your request, if you would like to submit for reimbursement through your FSA/HSA.

What is Integrated Digestive Partners? Why does that name appear on my bill?

Integrated Digestive Partners is the medical entity that employs Oshi Health providers. You may see the Integrated Digestive Partners name appear on several Oshi Health documents, including billing statements, order forms, and other medical documents.

Can I choose to stop participating in the program?

While we’d love to continue to provide you with supplementary GI support, we understand that you may choose to stop participating in the program. If you choose to discontinue, you must provide notice to Oshi Health 7 days in advance of your next billing cycle to avoid being charged for services within that period, as applicable based on your health plan.

About our providers

What type of GI providers will I work with at Oshi Health?

Your care team will include access to licensed, board-certified GI-specialized providers, including our Gastroenterologists, GI Advanced Practice Providers (GI Physician Assistants and GI Nurse Practitioners), GI Registered Dietitians, and GI Behavioral Health Providers. As part of your care at Oshi Health, you also have access to GI Health Coaches and GI Care Coordinators – working together with you and our clinical teams to deliver integrated, whole-person care.

What is a gastroenterologist?

Gastroenterologists are licensed, board-certified doctors with advanced training in the management of digestive disorders, such as Crohn’s disease, ulcerative colitis, irritable bowel syndrome (IBS), gastroesophageal reflux disease (GERD), pancreatitis, and more.

After medical school, gastroenterologists complete a three-year residency in internal medicine, followed by an additional three-year fellowship with specialized training in gastroenterology. Oshi Health Gastroenterologists have all completed their fellowship training at a program certified by the Accreditation Council for Graduate Medical Education (ACGME).

What is a GI advanced practice provider?

GI advanced practice providers are licensed professionals with specialized training and experience in digestive conditions. At Oshi Health, our advanced practice providers include both GI Physician Assistants and GI Nurse Practitioners who provide high-quality, personalized care for our members under the guidance of a gastroenterologist.

What is a GI registered dietitian (RD)?

GI registered dietitians are licensed experts in nutritional care with extensive knowledge of gastrointestinal conditions and digestive health. At Oshi Health, our GI Registered Dietitians provide tailored dietary guidance to help members identify any foods that trigger symptoms, and find a sustainable dietary plan that works to keep symptoms under control. Registered dietitians hold nationally recognized certifications from the Academy of Nutrition and Dietetics and have completed accredited, supervised practice programs. The GI Registered Dietitians at Oshi Health take this training one step further by undergoing specialized training in gastroenterology.

What is a GI behavioral health provider?

GI behavioral health providers are licensed professionals who study the brain and behavior. Oshi Health GI Behavioral Health Providers have an advanced degree in psychology or other behavioral health specialities. Our providers understand the science behind the brain-gut connection and are trained in evidence-based therapies – such as cognitive behavioral therapy, gut-directed hypnotherapy, mindfulness-based stress reduction strategies, and more – that reduce digestive symptoms and enhance wellbeing.

What is a GI health coach?

At Oshi Health, GI Health Coaches are specialized members of our care teams with expertise in behavior change, who help members manage their symptoms through lifestyle, diet, and other adjustments (such as sleeping better or reducing stress). Our GI Health Coaches work closely with our GI Registered Dietitians, GI Behavioral Health Providers, and other GI providers to help members implement care plan recommendations with a coordinated, comprehensive approach.

What is a GI care coordinator?

Our GI Care Coordinators help members manage the logistics of care while also supporting our clinical providers to ensure coordination. We know that sharing medical history, scheduling appointments, filling out insurance forms, navigating health plan coverage and benefits, and finding local test sites (if needed) can be challenging – so our Care Coordinators help facilitate these tasks. Care Coordinators at Oshi Health also have advanced training to understand the complexities of GI traditional care, including endoscopies, infusions, and more.

Questions?

Call or text (646) 876-8455 (9AM – 6PM EST)

Aetna