Program FAQs

Oshi Health is a virtual digestive health clinic that provides personalized, integrated care to people living with Crohn’s disease, ulcerative colitis, IBS, GERD, and symptoms like bloating, abdominal pain, diarrhea, and more. Through a partnership with Wichita Falls, you have access to unlimited visits with Oshi Health dietitians and behavioral health providers, as well as additional GI provider support between your in-person visits at Wichita Falls Gastroenterology.

Oshi Health can serve as an extension of your existing GI care. When you sign up, you can get access to additional personalized dietary guidance and gut-brain therapies with Oshi Health to help you manage your symptoms. With appointments available within 2 days, you can also get support from Oshi Health GI providers (nurse practitioners and physician associates) between visits with your Wichita Falls doctor. Your Oshi Health and Wichita Falls providers will collaborate closely to ensure your care is coordinated.

To sign up, visit oshihealth.com/wfg. You’ll fill out some basic information and be able to schedule your first appointment online. Before your appointment, download the Oshi Health mobile app via the Apple App or Google play store. When it’s time for your appointment, open the app to meet with your provider.

Oshi Health uses an integrated, whole-person approach to tailor care to each person’s needs. To do so, we start with a GI provider visit where we focus on getting to know you, your health history and any current treatment protocols, and your goals for your digestive health. Your care team will then work together to build your individualized plan, which may include meeting with GI Registered Dietitians, GI Behavioral Health Providers, and more. Our priority is ensuring that you are connected to the right care team members with a focus on improving your quality of life and restoring control over your symptoms and digestive health.

We treat hundreds of GI conditions – including Crohn’s disease, ulcerative colitis, irritable bowel syndrome (IBS), gastroesophageal reflux disease (GERD), small intestine bacterial overgrowth (SIBO), gastritis, and more – as well as chronic symptoms like diarrhea, constipation, abdominal pain, and bloating. Because we take an integrated, team-based approach, we are well equipped to provide care for complex cases. Whether or not you have a diagnosis, our GI care teams work to get to the root cause of your symptoms and create a personalized care plan focused on your goals.

After you sign up, you’ll get ongoing access to a full GI care team through the Oshi Health mobile app, including: GI Advanced Practice Providers (including GI Nurse Practitioners and GI Physician Assistants), GI Registered Dietitians, GI Behavioral Health Providers, and GI Health Coaches, all working together to deliver integrated care guided by our Gastroenterologists. In addition, you’ll have access to our dedicated GI Care Coordination team to help you navigate your health journey, including scheduling, medical record sharing, and more. Your membership also includes access to the Oshi Health mobile app, where you can: meet with your care team from the comfort of home, or virtually anywhere; schedule appointments when it’s convenient for you; and chat message with your care team to stay connected between visits.

Oshi Health is a covered benefit for Aetna® and UnitedHealthcare members, and can cost as little as $0. Our GI care services will be billed through your insurance, and any copay or deductible will depend on the specifics of your plan. To get a tailored cost estimate based on your plan details, click here to provide your member info.

If you have any out-of-pocket costs, Oshi Health can work with you to create a flexible payment plan as needed. And just like other clinical practices, Oshi Health GI care services are HSA eligible.

When your billing statement is available, you will receive an email and paper statement from Integrated Digestive Partners (part of Oshi Health) to the address on-file, which will include information about how to make a payment. You can pay your bill online through a secure payment portal using any major credit card. For GI provider visits, you may be able to use an HSA or FSA. If you prefer to pay by check, you can send a payment to the mailing address included with your billing statement.

Yes, costs related to visits with a GI provider (gastroenterologist, nurse practitioner, or physician assistant) or external care services may be HSA or FSA eligible. We recommend checking with your FSA/HSA plan administrator to see if Oshi Health is a covered service under your plan. We are happy to provide you with an itemized receipt at your request, if you would like to submit for reimbursement through your FSA/HSA.

Oshi Health providers may be employed by the following medical entities: Integrated Digestive Partners; Integrated Digestive Partners of NJ; SKB Medical, PC; and Sameer Berry, MD, PC. You may see these names appear on several Oshi Health documents, including billing statements, order forms, and other medical documents.

While we’d love to continue to provide you with supplementary GI support, we understand that you may choose to stop participating in the program. If you choose to discontinue, you must provide notice to Oshi Health 7 days in advance of your next billing cycle to avoid being charged for services within that period, as applicable based on your health plan.

Your care team will include access to licensed, board-certified GI-specialized providers, including our Gastroenterologists, GI Advanced Practice Providers (GI Physician Assistants and GI Nurse Practitioners), GI Registered Dietitians, and GI Behavioral Health Providers. As part of your care at Oshi Health, you also have access to GI Health Coaches and GI Care Coordinators – working together with you and our clinical teams to deliver integrated, whole-person care.

Gastroenterologists are licensed, board-certified doctors with advanced training in the management of digestive disorders, such as Crohn’s disease, ulcerative colitis, irritable bowel syndrome (IBS), gastroesophageal reflux disease (GERD), pancreatitis, and more.

After medical school, gastroenterologists complete a three-year residency in internal medicine, followed by an additional three-year fellowship with specialized training in gastroenterology. Oshi Health Gastroenterologists have all completed their fellowship training at a program certified by the Accreditation Council for Graduate Medical Education (ACGME).

GI advanced practice providers are licensed professionals with specialized training and experience in digestive conditions. At Oshi Health, our advanced practice providers include both GI Physician Assistants and GI Nurse Practitioners who provide high-quality, personalized care for our members under the guidance of a gastroenterologist.

GI registered dietitians are licensed experts in nutritional care with extensive knowledge of gastrointestinal conditions and digestive health. At Oshi Health, our GI Registered Dietitians provide tailored dietary guidance to help members identify any foods that trigger symptoms, and find a sustainable dietary plan that works to keep symptoms under control. Registered dietitians hold nationally recognized certifications from the Academy of Nutrition and Dietetics and have completed accredited, supervised practice programs. The GI Registered Dietitians at Oshi Health take this training one step further by undergoing specialized training in gastroenterology.

GI behavioral health providers are licensed professionals who study the brain and behavior. Oshi Health GI Behavioral Health Providers have an advanced degree in psychology or other behavioral health specialities. Our providers understand the science behind the brain-gut connection and are trained in evidence-based therapies – such as cognitive behavioral therapy, gut-directed hypnotherapy, mindfulness-based stress reduction strategies, and more – that reduce digestive symptoms and enhance wellbeing.

Our GI Health Coaches have expertise in health behavior change, and help members manage their symptoms through lifestyle, diet, and other behavioral adjustments (like sleeping better or reducing stress). As a part of our integrated GI care team, our Health Coaches partner with you and your other Oshi Health providers to help you meet your care goals.

Our GI Care Coordinators help members manage the logistics of care while also supporting our clinical providers to ensure coordination. We know that sharing medical history, scheduling appointments, filling out insurance forms, navigating health plan coverage and benefits, and finding local test sites (if needed) can be challenging – so our Care Coordinators help facilitate these tasks. Care Coordinators at Oshi Health also have advanced training to understand the complexities of GI traditional care, including endoscopies, infusions, and more.