Program FAQ

Oshi Health is a virtual digestive health clinic that provides specialized care to people living with gastrointestinal conditions — including Crohn’s disease, ulcerative colitis, irritable bowel syndrome (IBS), gastroesophageal reflux disease (GERD) — as well as common digestive symptoms, such as diarrhea, constipation, abdominal pain, and bloating.

To get started, visit oshihealth.com/rgs. Walk through the steps to create a member account and schedule your first appointment at a time that’s convenient for you. We look forward to partnering on your GI care journey!

Oshi Health uses a team-based approach to tailor care to each person’s needs. To do so, we start with an initial visit with a GI provider, where we focus on getting to know you, your health history, and your goals for your care. From there, we develop a personalized care plan, which may include meeting with registered dietitians, behavioral health providers, and other team members to support achievement of your goals. Our priority is ensuring that you are connected to the right providers, with a focus on improving your quality of life and restoring control over your symptoms and digestive health.

Oshi Health will provide digestive care for a range of GI conditions as part of a partnership between Children’s Health, Quantum Health, and Oshi Health. This program is currently open to Children’s Health employees and their adult dependents (18+).

Oshi Health is currently available to people who are ages 18 and older.

While the number of appointments you have will vary based on your individual needs and circumstances, Oshi Health GI care is designed to fit into your life. In addition to offering appointments during traditional business hours, we offer evening and weekend appointments so you can meet with your care team when it’s convenient for you, from the comfort of home or virtually anywhere.

If you’re looking to take control of your digestive health, Oshi Health may be right for you. Oshi Health delivers convenient, personalized, whole-person care to people living with GI conditions and symptoms. For information about eligibility, please refer to the Enrollment section above.

We treat hundreds of GI conditions — including Crohn’s disease, ulcerative colitis, irritable bowel syndrome (IBS), gastroesophageal reflux disease (GERD), small intestine bacterial overgrowth (SIBO), gastritis, and more — as well as chronic symptoms like diarrhea, constipation, abdominal pain, and bloating. Because we take an integrated, team-based approach, we are well equipped to provide care for complex cases. Whether or not you have a diagnosis, our GI-specialized providers work to get to the root cause of your symptoms and create a personalized care plan focused on your goals.

After you sign up, you’ll get ongoing access to a dedicated GI care team, who will develop a care plan to help you take control of your digestive issues and get back to what’s most important in life.

Your care team will include access to highly qualified GI-specialized providers, including GI Providers (GI Nurse Practitioners and GI Physician Assistants), GI Registered Dietitians, GI Behavioral Health Providers, and GI Health Coaches, all working together to deliver integrated care guided by our Gastroenterologists. Your membership also includes access to our GI Care Coordination team, who can help you navigate your health journey, including medical record retrieval, external referrals, and procedural needs.

In addition, all Oshi Health members have access to the free Oshi Health mobile app for virtual visits and unlimited chat messaging with your care team, convenient appointment scheduling, and more.

Your privacy is our top concern. Our HIPAA-compliant mobile app and systems are fully encrypted to keep your medical information protected, and we engage in regular security checks to ensure our practices are current and effective. We never share individual-level medical information with employers or third party companies.

As a Restaurant Growth Services employee or dependent (18+), Oshi Health services are covered at no additional cost to you.

Please note that you will not receive a bill for your care, but may receive a zero-balance Explanation of Benefits from your health plan. If your Oshi Health provider recommends labs, imaging, or other diagnostic tests, then standard copays and deductibles may apply as noted in your plan benefit details.

Oshi Health and Quantum Health have partnered to deliver you seamless, connected, and low-cost care. By partnering with Quantum, Oshi Health can better direct you to lower cost and in-network services, if our providers recommend labs, imaging, or other diagnostic tests.

If you have any questions about your Quantum benefits that do not relate to Oshi Health, please contact your Quantum Health representative at the phone number on the back of your insurance card.

While we’d love to continue to provide you with support, we understand that you may choose to stop participating in the program. If you choose to discontinue, you must provide notice to Oshi Health 7 days in advance of your next billing cycle to avoid being charged for services within that period.

Gastroenterologists are licensed, board-certified doctors with advanced training in the management of digestive disorders, such as Crohn’s disease, ulcerative colitis, irritable bowel syndrome (IBS), gastroesophageal reflux disease (GERD), pancreatitis, and more.

After medical school, gastroenterologists complete a three-year residency in internal medicine, followed by an additional three-year fellowship with specialized training in gastroenterology. Oshi Health Gastroenterologists have all completed their fellowship training at a program certified by the Accreditation Council for Graduate Medical Education (ACGME).

GI advanced practice providers are licensed professionals with specialized training and experience in digestive conditions. At Oshi Health, our advanced practice providers include both GI Physician Assistants and GI Nurse Practitioners who provide high-quality, personalized care for our members under the guidance of a gastroenterologist.

GI registered dietitians are licensed experts in nutritional care with extensive knowledge of gastrointestinal conditions and digestive health. At Oshi Health, our GI Registered Dietitians provide tailored dietary guidance to help members identify any foods that trigger symptoms, and find a sustainable dietary plan that works to keep symptoms under control. Registered dietitians hold nationally recognized certifications from the Academy of Nutrition and Dietetics and have completed accredited, supervised practice programs. The GI Registered Dietitians at Oshi Health take this training one step further by undergoing specialized training in gastroenterology.

GI behavioral health providers are licensed professionals who study the brain and behavior. Oshi Health GI Behavioral Health providers have an advanced degree in psychology or other behavioral health specialities. Our providers understand the science behind the brain-gut connection and are trained in evidence-based therapies — such as gut-focused cognitive behavioral therapy, gut-directed hypnotherapy, mindfulness-based skills, and more — that reduce digestive symptoms and enhance wellbeing.

Our GI Health Coaches have expertise in health behavior change, and help members manage their symptoms through lifestyle, diet, and other behavioral adjustments (like sleeping better or reducing stress). As a part of our integrated GI care team, our Health Coaches partner with you and your other Oshi Health providers to help you meet your care goals.

Our GI Care Coordinators help members manage the logistics of care while also supporting our clinical providers to ensure coordination. We know that sharing medical history, scheduling appointments, filling out insurance forms, navigating health plan coverage and benefits, and finding local test sites (if needed) can be challenging — so our Care Coordinators help facilitate these tasks. Care Coordinators at Oshi Health also have advanced training to understand the complexities of GI traditional care, including endoscopies, infusions, and more.

Yes. Oshi Health provides ongoing, personalized support to enhance the care you might already be receiving from a local GI clinic. We can provide support between visits and offer additional GI-specialized care, such as dietary and behavioral health support, to help you identify your triggers and make progress towards relief. And to ensure your care experience is coordinated, we can share records with your current gastroenterologist.

Yes, your Oshi Health GI provider can prescribe medications, sending orders to the pharmacy of your choice. Oshi Health GI providers can also order labs, imaging studies, and other clinical tests, when necessary, in partnership with a local lab or GI clinic.

For most Oshi Health members, care is delivered through a fully virtual experience. Members meet with their GI providers through the Oshi Health mobile app to develop and make progress toward their individual care plan. If needed, our GI providers can also order medications virtually. There are some instances where in-person care — such as labs, imaging, or other diagnostic tests — is necessary. In that case, an Oshi Health GI Care Coordinator can help you find an in-network provider at a location convenient for you. For external services, standard copays and deductibles may apply as noted in your plan benefit details.

Our providers can address a wide range of concerns. Because we offer members appointments within two days, we are a great option for urgent needs. If you are experiencing new or worsening symptoms, you can always reach out to Oshi Health at (646) 876-8455. By navigating the options, you can connect with a medical provider who can provide advice and help guide your next step, which could include helping you determine if an expedited appointment might be needed. As always, if you feel you need emergency care, please dial 911 or your local emergency number immediately.